CONTACT US

Questions about an order, a preorder, or a piece that isn't sitting right — talk to us.

Carlos' word: real humans behind this page — the BMV team reads every message.

Email support

drannamella@gmail.com — we aim to reply within 1–2 business days (an estimate). Include your order email and, if it is about an order, the date you placed it.

Discord community

Join the Burger Machine VIP Discord: discord.gg/JN2dEjPCke — the fastest way to reach the community and catch drop announcements.

Order issues

• Missing tracking: check your spam folder first, then email us.
• Damaged/wrong item: email us within 3 days of delivery with photos (see the returns policy).
• Preorder cancellation: email us any time before production begins.

The BMV home base

burgermachinevip.site — the Burger Machine VIP site and VIP app.